Privacy statement and terms of use 25 may 2018

Holland Animal Care B.V., trading under the name Holland Animal Care, located at De Leemkoele 2, 7468 DM Enter, is responsible for the processing of personal data as presented in this privacy statement.

The administration of Holland Animal Care is also Data Protection Officer and can be reached via

Personal data we may collect about you
Holland Animal Care can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as:

  • Company
  • Name First and last name
  • Address
  • Telephone number, landline / mobile
  • E-mail address
  • Other personal data that you actively provide, for example by creating a profile on the website, stated in correspondence or communicating by telephone.
  • Location information
  • Information about activities on our website
  • List of customer contact details via an app
  • Bank account number
  • Chamber of Commerce registration
  • VAT number

For what purpose and on what basis we process personal data
Holland Animal Care B.V. processes your personal data for the following purposes:

  • Processing and sending your order
  • Handling your payment
  • Sending our newsletter and / or advertising brochure
  • To be able to call or e-mail you if this is necessary to be able to perform our services.
  • Inform you about changes to our products.
  • To deliver goods to you.
  • Holland Animal Care B.V. also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making
Holland Animal Care B.V. does not take decisions on the basis of automated processing on matters that may have (significant) consequences for people. These are decisions that are made by computer programs or systems, without a person (for example, an employee of Holland Animal Care B.V.) in between. Holland Animal Care uses the following computer programs or systems: Exact Globe, Exact Synergy, Microsoft Outlook, Online booking programs from our carriers.

How long we store personal data
Holland Animal Care B.V. do not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. Holland Animal Care uses a 10-year retention period for this.

Sharing of personal data with third parties
Holland Animal Care B.V. does not sell your information to third parties and only provides this if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Holland Animal Care remains responsible for these processes.

Cookies, or similar techniques, that we use
Holland Animal Care B.V. uses only technical and functional cookies. In addition, also analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer disables cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Holland Animal Care B.V. and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to To ensure that the request for inspection has been made by you, we ask that you send a copy of your proof of identity with the request. Make sure to black out your ID photo, ID number, MRZ (machine readable zone, the strip with numbers at the bottom of the passport) and citizen service number on this copy to protect your privacy. We will respond as soon as possible, in any case within four weeks, at your request. Holland Animal Care B.V. would also like to point out that you have the option to file a complaint with the national data protection authority, the Dutch Data Protection Authority. This can be done via the link https://autoriteit

How we protect personal data
Holland Animal Care B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact us. By telephone on +31 548 545277 or by e-mail